Delivery, Pre-orders & Customer Care
A UK-registered business | Clear delivery information | Here to help if something goes wrong
Ordering roses online should be straightforward. At Gorgeous Roses, we want you to know exactly what you are buying, when to expect your order and how to contact us if you need assistance.
We are a UK-based online rose nursery offering carefully selected bare-root and potted roses for gardens across mainland Britain.
This page explains our seasonal dispatch dates, delivery charges, what your roses will look like on arrival and how we can help with any order concerns.
When will my roses be dispatched?
Bare-root roses – 2026/27 season
Our bare-root roses are available to pre-order during the dormant planting season.
Dispatch begins from 1 November 2026 for standard varieties, including Hybrid Tea, Floribunda and most Shrub Roses.
Climbing and Rambling Roses begin dispatching from late November 2026.
Orders are processed in the order received, subject to plant availability and suitable weather conditions.
These are dispatch start dates, not guaranteed delivery dates. An order placed in advance will not necessarily be sent on the first day of the season.
We appreciate that you may be eager to receive your roses. Our seasonal approach allows plants to be supplied during dormancy, when bare-root roses are suitable for lifting, transporting and planting.
Explore our Bare Root Roses or browse our Climbing Roses collection for individual product availability.
Potted roses
Selected potted roses are available seasonally, depending on stock.
Potted roses can be supplied during the growing season, with availability and delivery details shown on the relevant product pages.
If your order contains a mixture of products with different dispatch dates, please contact us if you would like to clarify the expected delivery arrangements before purchasing.
Delivery costs – clear before you pay
We want delivery charges to be straightforward, with no unexpected costs at checkout.
Free UK mainland delivery is currently available on qualifying orders over £47.95 during our bare-root rose promotion.
For orders that do not qualify for free delivery, and for potted rose orders, the applicable shipping charge is shown at checkout before you complete payment.
Delivery offers may change seasonally. The checkout will display the delivery charge applicable to your order.
We currently deliver to UK mainland addresses only. We do not offer international delivery.
How long does delivery take?
Once your order has been dispatched, delivery normally takes approximately 1–3 working days.
We use established UK delivery services, including Royal Mail, Evri and DPD, depending on parcel requirements and available services.
Please remember that:
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Delivery times are estimates rather than guaranteed arrival dates.
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Weekends, bank holidays, severe weather and courier delays may affect delivery.
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The delivery period begins when your parcel is dispatched, not when a seasonal pre-order is placed.
When your order is dispatched, you will receive an email notification. Tracking information will be provided when available.
Please ensure your delivery address is correct and include a contact telephone number at checkout where possible.
What will my rose look like when it arrives?
Two-year-old bare-root roses
Our bare-root roses are supplied as 2-year-old dormant plants, without a pot or surrounding compost.
During dormancy, a healthy rose may have bare stems, little or no foliage and no flowers. This is entirely normal.
The photographs on our product pages show the mature variety in flower so you can see the colours and flower form you can expect as your plant develops.
Your bare-root rose will not arrive in bloom.
Once planted in suitable conditions, it can begin developing new roots and shoots as the growing season progresses.
Potted roses
Potted roses are supplied in the pot size stated on the individual product page.
As these are living plants, their height, foliage and stage of growth may vary depending on the season.
What happens after I place my order?
We want you to feel informed from the moment you order.
1. Order confirmation
After checkout, you will receive an order confirmation at the email address provided.
2. Your order is prepared
Your roses are prepared according to their availability and seasonal dispatch schedule.
3. Dispatch notification
When your order is sent, we will notify you by email. Tracking details will be included when available.
4. Your roses arrive
Unpack your plants promptly, check their condition and follow the planting guidance suitable for your rose type.
If something does not look right, please contact us. We would rather have the opportunity to help than leave you uncertain about your plants.
What if my rose arrives damaged, incorrect or missing?
We understand that receiving living plants by courier can sometimes raise concerns.
If your order arrives damaged, contains an incorrect variety or is missing an item, please contact us as soon as reasonably possible after delivery.
Email gorgeousrosesuk@gmail.com with your order number, a brief explanation and, where helpful, clear photographs of the plant and packaging.
We will review the issue and explain the appropriate next steps, including a replacement or refund where applicable.
Your statutory consumer rights are not affected.
What if my bare-root rose does not start growing?
Bare-root roses are dormant when dispatched, so they may not show immediate signs of growth after planting.
Their development depends on factors such as planting conditions, soil temperature, watering and seasonal weather.
If you are concerned that your rose is not establishing, please get in touch with your order number, the date of planting and photographs of the plant.
We can review the circumstances, offer suitable guidance and assess any applicable guarantee or remedy.
We want you to be able to ask questions about your roses after delivery, not just before purchasing.
Can I cancel or return my order?
If you need to cancel a pre-order, please contact us as early as possible, preferably before dispatch, so we can advise on cancellation and refund arrangements.
If your order has already been dispatched or delivered, please get in touch before sending living plants back. We can explain the appropriate return procedure and how it applies to your purchase.
You can find further information in our Returns Policy.
Nothing in our store policies limits your statutory rights under applicable UK consumer law.
Frequently asked questions about delivery
Why do bare-root roses have seasonal dispatch dates?
Bare-root roses are normally supplied while dormant. Their lifting, packing and dispatch depend on seasonal plant development and suitable conditions.
If I order today, will my roses arrive in November?
Orders are processed according to the relevant seasonal dispatch dates, the order in which they were received and plant availability. November is the start of dispatch for many varieties, not a guaranteed arrival month for every order.
Why are climbing roses dispatched later?
Our climbing and rambling varieties have a later planned dispatch window for the 2026/27 season, beginning in late November.
Do bare-root roses arrive with flowers?
No. Bare-root roses are supplied dormant, usually without leaves or flowers. Product photographs illustrate how the variety looks when in bloom.
Will I receive an email when my order is sent?
Yes. We send a dispatch notification by email, with tracking information when available.
Do you deliver outside the UK?
No. Our delivery service is currently limited to UK mainland addresses.
Can I ask a question before ordering?
Absolutely. If you are unsure about a variety, plant size, seasonal availability or delivery, you are welcome to contact us before purchasing.
Contact Gorgeous Roses
We are here to help before and after your purchase.
Whether you need clarification about a pre-order, advice about a newly arrived bare-root rose or assistance with an existing order, you can contact us directly.
Gorgeous Roses LTD
13 Dudley Road
Harrow, HA2 0PS
United Kingdom
Email: gorgeousrosesuk@gmail.com
Phone / WhatsApp: 07733 661729
Company registration number: 15964083
Registered in England and Wales
Please include your order number when contacting us about an existing purchase.
Thank you for choosing Gorgeous Roses. We look forward to helping you grow a beautiful garden.